METROCITY Equipment – TERMS & CONDITIONS

Effective Date: 11/01/2025

By booking with MetroCity Equipment (“Company”), the Customer (“Customer”) agrees to the following legally binding Terms & Conditions.

1. Service Agreement

By placing a booking, Customer agrees to:

• The selected rental service (dumpster, trailer, delivery, smash truck, etc.)
• All pricing and fees listed by MetroCity Equipment
• All rules, limitations, and restrictions in this Agreement

MetroCity Equipment may refuse, delay, or cancel service at any time for safety, access, or regulatory reasons.

2. Payment & Security Deposit

• Full payment and security deposit are required before delivery unless otherwise approved in writing.
• Customer authorizes MetroCity Equipment to charge the payment method on file for all applicable fees, including:
  • Overweight charges
  • Contamination fees
  • Extra days
  • Trip/dry run fees
  • Relocation fees
  • Equipment damage
  • Tow/recovery fees
  • Landfill surcharges
  • Any other unpaid balances

Unpaid balances may be sent to collections after 30 days.

3. Cancellation Policy

• Cancellations made 24+ hours before scheduled delivery may be refunded.
• Cancellations made within 24 hours of delivery result in the FULL forfeiture of the security deposit.
• Same-day cancellations or refusal of delivery are treated as last-minute cancellations.

4. Rental Duration

Each rental includes ONE (1) full day per unit unless otherwise stated.
Additional days will be billed at the daily rate shown at the time of booking.

5. Weight Limits & Overweight Fees

Each dumpster includes a 2-ton (4,000 lb) weight allowance.

Overweight charges:

• $80 per ton (or portion thereof) above the included 2 tons
• Weight is determined by certified landfill scale tickets, which are final and non-negotiable.

6. Prohibited Materials

The following items may NOT be placed in any dumpster at any time:

• Concrete, brick, dirt, rock, asphalt
• Liquids of any kind
• Paint, oils, stains, solvents
• Chemicals
• Batteries
• Tires
• Appliances containing refrigerant
• Asbestos
• Propane tanks or gas cylinders
• Hazardous waste
• Medical or biohazard waste
• Animal remains
• Anything prohibited by federal, state, or local landfill regulations

Violation of these restrictions will result in contamination fees.

7. Contamination Fee

If prohibited materials or restricted items are found in the container:

$250 Contamination Fee

PLUS
All landfill surcharges, hazardous disposal fees, and any necessary reload/sorting costs.

If the landfill rejects the load, Customer is responsible for:

• Full dump charge
• Reloading cost
• Hazardous processing fees

8. Loading Requirements

Customer agrees to load the container safely:

• Debris must remain level with the top edge
• NOTHING may extend above or outside the container
• Door must be fully closed and latched before pickup
• Heavy materials must be evenly distributed

Customer is responsible for any damages caused by unsafe or improper loading.

9. Delivery, Pickup, Trip & Dry Run Fees

Customer must ensure clear, safe access to the delivery and pickup areas.

Fees:

• Trip / Unable-to-Deliver Fee: $100
• Dry Run / Unable-to-Pick-Up Fee: $100
• Relocation Fee: $75 (moving container after initial placement)
• Overflow Fee: $150 (if debris exceeds the top)

These fees apply when:

• Access is blocked
• Gate is locked
• Site is unsafe
• Dumpster is overloaded
• Door cannot close
• Incorrect placement instructions are given

10. Absolutely NO Moving or Transporting Equipment

This is a strict safety and liability clause:

Under NO circumstance is the Customer allowed to move, lift, drag, tow, haul, pull, push, reposition, or transport ANY MetroCity Equipment dumpster, trailer, or equipment.

This includes:

• Using a vehicle
• Using machinery (tractor, skid steer, forklift, etc.)
• Attempting to tow a trailer
• Dragging or sliding the container

If equipment needs to be moved or repositioned:

Customer MUST call MetroCity Equipment.

Unauthorized movement will result in:

• Immediate termination of rental
• Full security deposit forfeiture
• Recovery/Tow Fee: $200 + all tow contractor charges
• Full cost of ALL repairs or replacements

This clause is critical — equipment damage from moving is the #1 issue in the industry.

11. Placement & Property Damage

Customer accepts full responsibility for the placement location.

MetroCity Equipment is not responsible for:

• Driveway scratches, cracks, or scuffs
• Asphalt damage from weight or heat
• Lawn ruts or soil disturbance
• Damage to pavers, stones, or landscaping
• Underground utility damage from normal placement

Customer accepts all risks associated with equipment placement.

12. Recovery & Extraction

If the truck or dumpster becomes stuck due to:

• Soft ground
• Mud
• Sand
• Snow/ice
• Unstable surface

Customer will be charged:

$200 Recovery Fee + any towing/contractor charges.

13. Debris Ownership Transfer

Once the dumpster leaves Customer property:

All contents become property of the landfill and cannot be retrieved.

MetroCity Equipment does not inspect, sort, or separate materials.
Customer is responsible for ensuring no personal items are inside.

14. Weather, Traffic & Operational Delays

Pickup and delivery times are NOT guaranteed and may vary due to:

• Weather
• Traffic
• Landfill delays
• Equipment maintenance
• Driver scheduling

No refunds are issued for scheduling delays.

15. Equipment Theft, Loss, or Damage

Customer is responsible for:

• Theft
• Vandalism
• Fire
• Damage caused by third parties
• Hit-and-run damage
• Tampering

Repair or replacement costs will be billed directly to Customer.

16. Indemnification

Customer agrees to indemnify and hold harmless MetroCity Equipment, its owners, employees, and contractors from any claims, injuries, damages, fines, or losses arising out of:

• Customer negligence
• Failure to follow loading or placement rules
• Prohibited items
• Unsafe site conditions
• Unauthorized movement of equipment

17. Governing Law

This agreement is governed by the laws of the Commonwealth of Virginia.

18. Acceptance of Terms

By booking, paying, signing, or using any MetroCity Rentals service or equipment, the Customer acknowledges they have read, understand, and fully accept these Terms & Conditions.